Help Center

Welcome to the Help Center.

Here you should find all the information required to help you with your query including order returns, amends and cancellations.

Please look through the questions below and contact us if you can't find an answer to your enquiry.

Frequently Asked Questions (11) -

A collection of the most frequently asked questions

  • The Test's Album has been Delayed +

    We are really sorry to report that sadly due to an issue with manufacturing the release date of the Test's Album has now been put back to 2019-11-12. Orders will be expected to arrive with you on the day of release. We are very sorry for the inconvenience this has caused.
  • What size do I need to order? +

    Below is a rough adult size guide for T-Shirts, Hoodies and Sweatshirts.

    Some brands and products may vary from these measurements but you can still use them as a guide.

    Mens Size Guide

    SizeChest Measurement
    InchesCM
    XXS 32-34 81-86
    XS 34-36 86-91
    S 36-38 91-96
    M 38-40 96-101
    L 40-42 101-106
    XL 42-44 106-111
    XXL 44-46 111-116

    Womens Size Guide
     SMLXL2XL 
    UK Dress size  8 10 12 14 16
    Chest (inches)
    32 34 37 39 44  
    Length (inches) 25.25 26.25 27.25 28 28.25  
  • Can I download MP3s or Digital Downloads on my Mobile Phone, Mobile Device or Tablet? +

    Please note that due to the restrictions in place on certain mobile devices you may not be able to download certain media file types such as MP3's or FLAC files. This includes the iPhone, iPad, iPod, Amazon Kindle, Blackberry, Nokia and Android devices.

    You can download the digital downloads to a PC / Mac and then transfer them to the device using your device's software e.g. iTunes, Windows Media Player, Blackberry Desktop or Android File Transfer.

    Visit your device manufacturers website for further instructions on how to upload media files to them.

  • Payment Methods +

    We accept all major credit and debit cards including VISA Electron and American Express.

    On selected stores we also accept payment via PayPal.

  • I've placed an order but would like to change my delivery address? +

    To change the delivery address for a pending/pre-ordered order you can do so online using the order actions facility. To access this login to your account and click the option to 'View past and current orders'. Click on the order that you wish to change the delivery for. Click the button labelled 'My Order Actions' and you will be presented with a list of options. Select 'change my delivery address'.

    Please note that we can’t change the address for orders that have been dispatched and any new delivery addresses for the order must be in the same country / shipping zone as the original order.

    If the new delivery address is in a different country please contact us and we'll try to assist you.

  • How do I change my address details? +

    The addresses stored in your account are listed below.

    To edit any of your addresses please click the link on the right of the address.  Additional addresses can be added on the address page in your account.

    Please note that if you 'Edit' an existing address, this will amend addresses for all pending orders. To change your address for all future orders you should add a new address to your account using 'Add Address'.

    To amend an address for an existing order, please click here.

  • How do I cancel an unwanted order? +

    Please find your latest orders listed below.  If your order still has pending items you can simply click the link on the right to cancel.

    Sadly we are unable to cancel an order that’s already been fully processed, in this case, no link will be displayed.

    Please note tickets are not eligible for exchange or refund as per the terms and conditions on the site.

  • Where is my order? +

    Please find your latest orders listed below.

    To view more details on where your order is through the dispatch process just click the order number on the left.

    For more information on delivery times, please click here

    View Full Order History

  • Where can I view my order history? +

    Please find your latest orders listed below.

    To view a particular orders details just click the order number on the left.

    View Full Order History

  • What are your delivery charges +

    Postage charges applied are dependant on the size and the weight of the package.

    A postage cost calculator is shown on the view cart page so you can get an idea of the cost before proceeding with your order.

    The postage estimation is based on standard post (Royal Mail 1st class) but additional options such as tracked and courier will be available at checkout with the prices shown.

  • What are your delivery times? +

    Delivery estimates for each service are shown on the confirmation page before placing your order.  Please note however that these are guidelines from the date of dispatch, not the date of ordering and are not guaranteed.

    Items that are in stock when the order is received will normally be dispatched either the same day or next working day. Out of stock items can take slightly longer. 

    Orders for delivery within the UK will generally be received within 10 working days. Overseas orders will generally be received within 10-14 days.

    Please note the Royal Mail states we are unable to claim for a missing item unless 10 working days have passed on UK orders and 28 working days on overseas orders. If you have not received your order after this time please contact us.

    If you would like to check on the shipping date of your order please click here

Where is my order? (4) +

Delivery and Shipping (8) +

Products (7) +

Returns (4) +

Security (2) +

Placing orders (7) +

General (2) +

Pricing (2) +

Tickets (4) +